Sunday, October 4, 2009

Amazon, inexplicably hampering its most loyal customers

[Note:  Links below are affiliate links, so if you click and buy, I make money.]

I have bought hundreds of items from Amazon  (yes, I’m an Amazon Prime member, surprise surprise :-P)

Some of them I’m particularly fond of and want to either repurchase or recommend to a friend… but I can’t do easily because Amazon won’t help me.  You see, I’ve not been able to figure out any way to search through my purchases; it seems I can only browse by year (and paginatedly browse at that… ack!). 

I bought an amazing compressible travel pillow (below) a while back that I absolutely love, and I wanted to encourage my parents to get it for their upcoming trip to New Zealand :

[oops, pillow seems to no longer be listed on Amazon, and graphic was just showing a generic Amazon ad.  Blech!]

...but couldn’t find any sane way to look up the product. 
- I tried doing an Amazon search for “travel pillow” but there are hundreds if not thousands of travel pillows in their store.
- I then tried searching through my gmail (where I get my Amazon order receipts) for “travel pillow” but that didn’t turn it up.
- Somewhat randomly, I then searched Amazon for “orange travel pillow” and that did the trick.

Amazon, why do you make this so difficult for your active customers?  Why not a simple search box in the My Orders screen?

Edited on November 8, 2009 to add:
Looks like Amazon no longer sells this pillow.  Bummer!
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