Saturday, March 20, 2004

Customer disservice

I've been seeing more and more companies bragging about their refund policy: "No Questions Asked."

Well, how dumb is that! Personally, I'd like to think that when I decide to cancel a service or return a product, the company actually gives a damn about what I think and is intent upon either addressing my concern personally and/or fixing their product.

How about "No Hassle Cancellations" or "No Hassle Returns"? Now that's a promise I'd appreciate!

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